Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Chris & Hannah Toronto.

By visiting our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. General

These Terms and Conditions apply to all offers, orders, purchases, and agreements made through our online store.

By placing an order with Chris & Hannah Toronto, you confirm that you have read, understood, and accepted these terms.

We reserve the right to update or change these Terms and Conditions at any time. The version published on our website at the time of your order will apply to your purchase.

2. Product Information

We do our best to describe our items as accurately and clearly as possible. This includes product details, sizes, colors, materials, photos, and other relevant information.

However, slight differences may occur due to:

  • Screen settings

  • Lighting in product photos

  • Manual measurements

  • Supplier updates

  • Small differences in production batches

Typing errors, pricing errors, or incorrect information may occur. If we discover an error after an order has been placed, we reserve the right to contact the customer and correct the issue where necessary.

3. Orders and Payment

Orders are processed only after full payment has been received.

Available payment methods may vary depending on your location and the payment options shown at checkout. Customers are responsible for checking which payment methods are available for their country or region.

After placing an order, you will receive an order confirmation by email. Please check your order details carefully and contact us as soon as possible if something is incorrect.

4. Order Processing and Delivery

After your order is placed, we will begin processing it as soon as possible.

Our estimated processing and delivery times are:

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days, depending on the destination and shipping conditions

As an online store, some orders may be shipped directly from our trusted fulfillment partners or suppliers. This allows us to offer a wider selection and deliver items efficiently.

Please note that delivery times are estimates and may be affected by factors outside our control, such as customs checks, courier delays, public holidays, incorrect addresses, or high seasonal demand.

5. Shipping Address Responsibility

Customers are responsible for entering the correct shipping address at checkout.

Please note:

  • Address errors must be reported within 24 hours after placing the order.

  • Once an order has been processed or shipped, we may no longer be able to change the address.

  • If a package is delivered to the address provided by the customer, we are not responsible for lost or missing packages.

  • If the customer provides an incorrect or incomplete address, additional shipping costs may apply.

6. Returns and Cancellations

For all return conditions, please refer to our separate Return Policy.

Customers must contact us before sending any item back. Returns sent without prior approval may not be accepted.

Cancellation requests must be made as soon as possible after placing the order. If the order has already been processed or shipped, cancellation may no longer be possible.

7. Prices and Availability

All prices are shown on our website and may be changed at any time without prior notice.

We reserve the right to:

  • Change prices

  • Update product information

  • Remove items from sale

  • Refuse or cancel orders in case of pricing errors

  • Limit quantities where necessary

If an item becomes unavailable after your order has been placed, we will contact you with a suitable solution.

8. Liability

Chris & Hannah Toronto is not responsible for loss, damage, or delays caused by circumstances outside our control.

This includes, but is not limited to:

  • Courier delays

  • Customs delays

  • Incorrect shipping addresses entered by the customer

  • Lost packages where tracking confirms delivery

  • Temporary website errors

  • Supplier or fulfillment delays

  • Force majeure events

If tracking shows that a package has been delivered to the address provided at checkout, we are not responsible for replacing or refunding the order unless required by applicable law.

9. Intellectual Property

All content on our website, including text, images, product photos, branding, layout, logos, and designs, belongs to Chris & Hannah Toronto or its content partners.

This content may not be copied, reproduced, modified, distributed, or used for commercial purposes without written permission from Chris & Hannah Toronto.

10. Customer Complaints

If you have a complaint about your order, our service, or your shopping experience, please contact us by email.

We aim to respond within 5 business days.

Please include:

  • Your full name

  • Your order number

  • A clear description of the issue

  • Photos if relevant

We will review your complaint carefully and do our best to offer a fair solution.

11. Personal Information

Your personal information is handled according to our Privacy Policy.

We only use your information to process your order, provide customer support, improve our services, and comply with legal obligations.

12. Applicable Law

These Terms and Conditions are governed by the laws applicable to the business operations of Chris & Hannah Toronto, unless mandatory consumer protection laws in your country or region provide otherwise.

13. Contact Information

For questions about these Terms and Conditions, your order, or our policies, you can contact us at:

Company name: Chris & Hannah Toronto
Email: info@chrishannahtoronto.com
Business hours: Monday to Friday, 9:00 AM – 5:00 PM EST