Privacy Policy

This Privacy Policy applies to the website and services of Chris & Hannah Toronto. We respect the privacy of our customers and are committed to handling all personal information carefully, securely, and transparently.

When you visit our website, place an order, or contact us, we may collect and process certain personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have.

Information We Collect

We may collect personal information that you provide to us when placing an order, creating an account, contacting customer service, or using our website.

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • IP address and device information

  • Website activity and browsing behavior

  • Order details and purchase history

  • Communication with our customer support team

We only collect information that is necessary to process your order, provide customer support, improve our website, and operate our business.

How We Use Your Information

We use your personal information for the following purposes:

  • To process, confirm, and ship your orders

  • To provide customer service and respond to your questions

  • To send order confirmations, shipping updates, and important service messages

  • To improve our website, services, and customer experience

  • To personalize your shopping experience where possible

  • To prevent fraud, misuse, and unauthorized transactions

  • To comply with legal, tax, and administrative obligations

  • To send marketing emails only when you have given permission

We do not sell your personal information.

Sharing Information With Third Parties

We only share your personal information with third parties when this is necessary to provide our services or when required by law.

This may include trusted partners such as:

  • Payment providers

  • Shipping and delivery companies

  • Fulfillment partners

  • Website hosting providers

  • Customer service platforms

  • Email and marketing platforms

  • Analytics tools

These third parties only receive the information needed to perform their services. They are not allowed to use your personal information for their own unrelated purposes.

International Fulfillment and Delivery

As an online store, some orders may be processed, fulfilled, or shipped through trusted domestic or international partners. This means your information may be shared with fulfillment and shipping partners when necessary to prepare and deliver your order.

Only the information required for order handling and delivery will be shared, such as your name, shipping address, email address, and phone number where needed.

Payment Information

Payments on our website are processed securely through trusted payment providers. Chris & Hannah Toronto does not store your full credit card details on its own systems.

Your payment information is handled according to the security standards of the payment provider used during checkout.

Data Retention

We keep your personal information only for as long as necessary for the purposes for which it was collected.

This may include:

  • Processing and completing your order

  • Providing customer support

  • Meeting legal, tax, and accounting requirements

  • Handling disputes or chargebacks

  • Preventing fraud and misuse

When your personal information is no longer needed, we will delete it or anonymize it where possible.

Cookies

Our website uses cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies may be used to:

  • Remember items in your cart

  • Save your preferences

  • Analyze website traffic

  • Improve website performance

  • Support marketing and advertising activities

You can manage or disable cookies through your browser settings. Please note that some parts of our website may not function properly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or give permission to receive marketing emails, we may send you updates about new arrivals, offers, and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@chrishannahtoronto.com.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to certain types of data processing

  • Request a copy of your personal data

  • Withdraw consent for marketing communications

To make a privacy-related request, please contact us at info@chrishannahtoronto.com.

Security of Your Information

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no online system can be guaranteed to be completely secure. We recommend using strong passwords and keeping your account details private.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, or legal requirements.

Any changes will be posted on this page. The updated version will apply from the moment it is published on our website.

Contact Information

For questions, requests, or concerns about this Privacy Policy or how your personal information is handled, you can contact us at:

Company name: Chris & Hannah Toronto
Email: info@chrishannahtoronto.com
Business hours: Monday to Friday, 9:00 AM – 5:00 PM EST