Shipping and Delivery Policy

At Chris & Hannah Toronto, we aim to process and deliver every order as quickly, carefully, and correctly as possible. This Shipping and Delivery Policy explains how our order processing, shipping times, tracking, and delivery responsibilities work.

Please read this policy carefully before placing an order.

Order Processing Time

After your order has been placed and payment has been received, we will begin processing your order.

Our standard processing time is:

  • 1–3 business days

During busy periods, holidays, promotional events, or high-demand seasons, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information, if available.

Estimated Delivery Time

Our estimated delivery time is:

  • 3–7 business days, depending on your location and shipping conditions

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our control, such as:

  • Courier delays

  • Customs processing

  • Public holidays

  • Weather conditions

  • High seasonal demand

  • Incorrect or incomplete shipping details

We always do our best to make sure your order reaches you as soon as possible.

Shipping Method and Fulfillment

As an online store, some orders may be processed and shipped directly through our trusted fulfillment partners or suppliers.

This allows us to offer a wider selection of items and handle orders efficiently. Depending on the item and destination, orders may be shipped from domestic or international fulfillment locations.

In some cases, customs duties, import taxes, or additional fees may apply depending on the destination country. These charges are the responsibility of the customer unless stated otherwise at checkout.

Shipping Costs

Shipping costs are shown during checkout before you complete your purchase.

The final shipping cost may depend on:

  • Delivery destination

  • Package weight

  • Order size

  • Shipping method

  • Any active shipping promotions

Please review the shipping costs carefully before placing your order.

Tracking Information

Once your order has been shipped, you will receive tracking details by email when tracking is available.

Please allow some time for tracking information to update after the shipment has been created. In some cases, tracking updates may take a few business days to appear.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Please check your details carefully before completing your order.

Important:

  • Address mistakes must be reported within 24 hours after placing the order.

  • Once an order has been processed or shipped, we may no longer be able to change the address.

  • If a customer provides an incorrect or incomplete address, additional shipping costs may apply.

  • If a package is delivered to the address provided by the customer, we are not responsible for lost or missing packages.

Delivery Responsibility

Once tracking information shows that a package has been delivered to the shipping address provided at checkout, the delivery is considered completed.

Chris & Hannah Toronto is not responsible for packages that are lost, stolen, or misplaced after tracking confirms delivery.

If you believe your package is missing after delivery, we recommend checking with:

  • Your household members

  • Neighbors

  • Building reception or concierge

  • Local postal or courier service

Delayed Orders

If your order is delayed, please allow a reasonable amount of extra time for tracking updates and delivery.

Delays may happen during busy periods or because of courier or customs processing. We appreciate your patience and will do our best to assist where possible.

For questions about delayed orders, you can contact us at info@chrishannahtoronto.com.

Customs, Duties, and Import Fees

Depending on your country or region, your order may be subject to customs duties, import taxes, or local handling fees.

These charges are not controlled by Chris & Hannah Toronto and are the responsibility of the customer unless clearly stated otherwise at checkout.

We recommend checking your local import rules before placing an order if you are unsure.

Contact Information

For questions about shipping, delivery, or tracking, please contact us at:

Company name: Chris & Hannah Toronto
Email: info@chrishannahtoronto.com
Business hours: Monday to Friday, 9:00 AM – 5:00 PM EST