Payment Policy

At Chris & Hannah Toronto, we want to make the payment process simple, secure, and reliable for every customer. This Payment Policy explains which payment methods we accept, how payments are processed, and how refunds are handled.

Accepted Payment Methods

We currently accept the following payment methods:

  • Credit card payments

  • Apple Pay

  • Shop Pay

  • Google Pay

Credit card payments may include major card providers such as Visa, Mastercard, and American Express, depending on availability at checkout.

Please note that all available payment options will be shown during checkout. If a payment method does not appear at checkout, it may not be available for your location, device, browser, or selected payment setup.

Secure Payments

All payments on our website are processed through secure and trusted payment providers.

Your payment is protected by:

  • Secure checkout technology

  • Encrypted payment processing

  • SSL security connection

  • Fraud prevention systems from our payment providers

Chris & Hannah Toronto does not store your full credit card details on our own servers.

Payment Processing

Orders are only processed after payment has been successfully completed.

Once your payment has been approved, you will receive an order confirmation email. If your payment fails or is declined, your order will not be processed.

Possible reasons for a failed payment may include:

  • Incorrect card details

  • Insufficient funds

  • Bank security checks

  • Expired card

  • Payment provider restrictions

  • Browser or device issues with digital wallets

If your payment does not go through, please try again or contact your bank or payment provider.

Apple Pay, Shop Pay, and Google Pay

Apple Pay, Shop Pay, and Google Pay allow you to complete your purchase quickly using saved payment details on your device or account.

These payment methods are processed securely through their own payment systems and may require authentication, such as Face ID, Touch ID, passcode, or account verification.

Availability may depend on your device, browser, country, and payment provider.

Currency and Charges

All prices are displayed at checkout before you complete your purchase.

Depending on your card provider or bank, additional charges may apply, such as:

  • Currency conversion fees

  • International transaction fees

  • Bank processing fees

These charges are set by your bank or card provider and are not controlled by Chris & Hannah Toronto.

Refunds

If you are eligible for a refund, for example after an approved return, the refund will be processed back to the original payment method used for the order.

Refunds are usually processed within 14 days after the returned item has been received and approved.

Please note:

  • Refund processing times may vary depending on your bank or payment provider.

  • Original shipping costs are non-refundable unless required by law.

  • Refunds cannot be sent to a different card, account, or payment method.

  • If your original card has expired or changed, please contact your bank for assistance.

Payment Issues

If you experience a payment issue, please first check that your card details, billing address, and payment information are correct.

For Apple Pay, Shop Pay, or Google Pay issues, please make sure your wallet or account is properly set up and active.

If the problem continues, you may need to contact your bank or payment provider directly, as they control approval or rejection of payments.

Contact Information

For questions about payments, billing, or refunds, please contact us at:

Company name: Chris & Hannah Toronto
Email: info@chrishannahtoronto.com
Business hours: Monday to Friday, 9:00 AM – 5:00 PM EST